Refund Policy
Last updated: March 1, 2023
Thank you for ordering with ShadowSizzleGreen located at 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA. We value your patronage and strive to ensure that you enjoy our delicious pizza offerings. Our refund policy, outlined below, applies to all purchases made through our website at shadowsizzlegreen.sbs or over the phone at +44 20 7946 0958.
Order Cancellation
If you need to cancel your order, please do so within 10 minutes of placing the order. Due to the nature of our business, we cannot guarantee cancellations requested beyond this timeframe as your order may already be in preparation or dispatched for delivery.
Order Issues
If there is an issue with your order, such as incorrect items delivered or unsatisfactory quality, please contact us within 2 hours of receipt, and we will work to resolve the matter promptly.
Refund Eligibility
To be eligible for a refund:
- You must report any quality issues within 2 hours of receiving your order.
- The item should be substantially uneaten. We may require photographic evidence of the item's condition.
- We do not offer refunds for slightly delayed deliveries. However, significant delays attributable to ShadowSizzleGreen may be considered for partial refunds at our discretion.
Refund Process
Eligible refunds will be processed in the original mode of payment. If a cash refund is not possible, a credit note for £ will be issued for use on your next purchase with ShadowSizzleGreen.
Refunds may take up to 5-10 business days to reflect on your card or bank statement, depending on the processing times of your financial institution.
Non-Refundable Items
Please note that custom orders, items bought on sale, and gift cards are non-refundable.
Exchanges
We do not offer direct exchanges. However, if you receive a flawed or defective item, we will ensure that the correct or new item is delivered to you at no extra cost.
Contact Us
For any questions regarding your order or to report an issue, please contact us directly at +44 20 7946 0958. Our customer service team will be happy to assist you.
Amendments
ShadowSizzleGreen reserves the right to update or change this Refund Policy at any time. All updates will be posted on our official website shadowsizzlegreen.sbs, and the effective date will be noted at the top of this policy.